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A starting point for improvement is the understanding that a system or process works exactly as designed. If a system does not reliably produce equitable results for all, it is because it is not designed to do so.

In this video, you will learn how to build reliable systems, focusing on these key points:

    • Systems reliability is a product of design.

    • High Reliability Organizations:
      • build a culture of resilience and learning
      • embrace complexity
      • see each failure as a lapse in the system to be improved
      • focus on the actions and voices of those directly involved in the work
      • and defer to lived and learned expertise

    • And finally, change ideas that address system structures are needed to increase and sustain reliable outcomes.


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