The system isn’t broken, it’s working exactly as designed.
We dare to challenge the status quo and society’s most complex issues. Shift weaves together the disciplines of improvement science and human-centered design into a powerful approach that’s effective across many contexts. We design with people, not for them, integrating the voices of the people most impacted by the improvement initiatives, to create more equitable outcomes and lasting solutions.
You likely have a vision for what success looks like. Supporting you on that journey is what inspires us every day.
Learn by doing
Practice and experience are the best teachers. We will guide you through the improvement process so your team can build upon strengths, and create new opportunities to increase equitable outcomes and lasting change.
Redesigning complex systems necessitates reflection on organizational power and decision-making. Our approach cultivates trust and teamwork through clarifying roles, activating participation and supporting improvement.
Central to how we work, is how we work together. We partner with your team to harness your unique subject matter expertise, amplifying and scaling it through the power of improvement. We take the time to learn your context and adapt our approach to best fit your needs.
We are a community of improvers, advocates, creative thinkers, listeners and leaders. Our differences are our strength. Our shared values and principles nurture the work that we do, and fuel us to create meaningful change in the world.