Shift provided technical guidance and support to design and launch the improvement network which started as a small pilot and ultimately scaled to span four countries. Our organization also supported the development of a strategy to engage the people most impacted by the network’s efforts — people living with HIV. Their perspectives and experiences have been critical to the network’s success. Over the course of several years, Shift team members built the capacity of local organizations and government staff to lead the project which has led to sustained QI capacity in the region. An example of this sustained capacity is the Patient Advocate Mission, a locally registered NGO founded by Conrad Mitchell, a patient advocate whose leadership established the patient voice as a critical component of quality healthcare improvement in Trinidad and Tobago.
International Training & Education Center for Health at the University of Washington