Centering patients and communities to
build health systems that improve
what matters most.

Given their scale, complexity and universal relevance to society, healthcare systems demand an iterative and ongoing approach to improvement. With so much at stake — and so many stakeholders — it’s essential to learn which changes work and which ones do not.

• Many people identify the field of healthcare as an early proving ground for the science of improvement.

Shift’s work to build a better healthcare system focuses on coordinated efforts to help implement the best science, while partnering with patients, caregivers, healthcare providers and community members to learn from their lived experiences and co-design care. This approach fosters trust, increases participant engagement and ultimately, creates long lasting outcomes centered on what really matters.